Getit Technologies Printer Setup & Configuration Guideline

Looking for your printer management panel? Find it as a tab in your Getit Technologies manager portal.

Star Printers

Pre-Requisites Printer Setup Paper Setup & Self-Printing Get Your Printer's IP address Enabling CloudPRNT Printer Management Panel Setup

Epson Printers

Pre-Requisites Printer Setup Paper Setup & Self-Printing Get Your Printer's IP address Enabling Server Direct Print Enabling Status Notification Printer Management Panel Setup

Pre-Requisites (Star Micronics)

As of July 2024, we support the following STAR models:

If you're looking to purchase a printer from STAR, you can contact your account executive.

You can try other STAR printers if they support CloudPRNT

While the instructions below feature the Star mC-Print3, They generally apply to the other models mentioned above.

Printer Setup

1. Connect one side of the LAN cable to your router/hub

2. Connect the LAN cable to the printer

Note: Sit the printer in an upright position that allows the LAN cable to sit correctly and does not tip the printer over (see below).

Paper Setup & Self-Printing

*Please make sure you are using paper that complies to the specifications of your printer. To see a recommended paper roll list, please visit the STAR site.

1. Turn the printer on.

*If the printer is out of paper, the printer will flash red.

2. Open the printer cover. You will see a lever on the left side of the printer.

3. Setting the paper roll. See the below illustration for roll orientation when setting. Make sure the roll of paper is tightly wound to ensure no jams.

4. Close the printer. Pull the end of the paper straight out, sandwiching the paper and the machine when closed.

Close the printer by pressing firmly on both sides. A piece of paper will be automatically cut, confirming that the paper was set correctly.

5. Turn the power off. Hold down the Power button on the right side of the operation panel on the front of the main unit for 1 second or more.

6. While holding down the FEED button (1), press the Power button, and release it (2).

Take your hands off the FEED button when Self-Printing has started.

Once you have finished Self-Printing, remove the sheet that was printed.
For the MCP31L, MCP31LNH, MCP31C and MCP30 models, network information is printed following the printer information.
For the MCP31LB, MCP31LBNH and MCP31CB model, Bluetooth information and network information are printed following printer information.

Get Your Printer's IP address & Logging onto the CloudPRNT Portal

1. Using your mobile phone or PC, go into the settings of your device and open the list of Wi-Fi connections. Ensure your device is connected to the same network as the Router/Hub your printer is connected to.

2. Using the previous sheet that was self-printed in step 6 of "Paper Setup & Self-Printing", find the section on the sheet that says "IP Address" (See Below). This is the IP Address which is currently assigned to your printer by your network.

3. After locating the IP Address of your printer on the self-printed sheet, we will now use the web browser of your device to connect directly to the printer. Open the setting screen (Web Configuration) of the printer via the Web browser by inputting the IP Address (example: http://192.168.2.13) of the printer into the address entry field of the Web browser.

4. Log in to Web Configuration. Open [Login] from the menu displayed on the left side of the settings screen or from the menu button displayed on the upper-left side.

5. Set a static IP Address to your Printer. From the menu or the menu button in the upper left, open [IP Parameters] (1), select Static (2), enter IP Address and Subnet Mask (3), and tap [Submit] (4). You can use the same IP address that your printer is currently assigned to.

A screen where you can check and save the entered details will appear.

6. Save Printer Settings. From the menu or menu button in the upper left, open [Save] (5), select Save -> Configuration Printing -> Restart device (6), and tap [Execute] (7). The settings are saved to the printer and printed out.

Enabling CloudPRNT

CloudPRNT allows our server to connect to your printer and ask for print jobs.

Step 1. Setting your CloudPRNT Settings. Please enable CloudPRNT according to the settings exactly below.

The server url is: https://print.getittechnologies.io/job/

Step 2. Saving the settings

Pre-Requisites (Epson)

As of July 2024, we support the following Epson models:

If you're looking to purchase a printer from EPSON, you can contact your account executive.

You can try other EPSON printers if they support Server Direct Print

While the instructions below feature the Epson OmniLink TM-m30II-h, They generally apply to the other models mentioned above.

Printer Setup

1. Connect one side of the LAN cable to your router/hub

2. Use your finger to remove the rear cover

3. Use your finger to remove the bottom cover

4. Connect the LAN cable to the printer

Paper Setup & Self-Printing

*Please make sure you are using paper that complies to the specifications of your printer. To see a recommended paper roll list, please visit the Epson site.

1. Open the roll paper cover.

2. Setting the paper roll. See the below illustration for roll orientation when setting.

Caution: Make sure the roll of paper is tightly wound to ensure no jams.

3. Pull the end of the paper straight out and close the roll paper cover, sandwiching the paper and the machine when closed. When the printer power is on, the roll paper is automatically cut

4. Turn the printer on. Open the roll paper cover, hold down the feed button till the lights flash, then close the roll paper cover. Self Print Will initiate

Get Your Printer's IP address & Logging onto the EpsonConfig Portal

4. Click on the 'Network' tab on the left and take note of the MAC address.

5. Change the Web Configuration's password to 'getit' by going to the 'Password' tab.

Enabling Server Direct Print

Server Direct Print allows our server to connect to your printer and ask for print jobs.

Click on the "EpsonNet Config for TM-i" tab on the left . Then click on 'Server Direct Print'.

Set the following settings

1. Enable Server Direct Print

2. Set server1 url to: https://print.getittechnologies.io/epson/job/

3. Set server1 interval to 5

4. Enable URL Encode

5. Take your MAC Address and remove the colons (38:1A:52:A3:D9:63 => 381A52A3D963)

5. Set the value as the 'Name' (381A52A3D963)

Click Apply & Restart on the top right to save the settings

Enabling Status Notification

Status notifiction will allow the printer to keep our system notified of its status.

Click on the "EpsonNet Config for TM-i" tab on the left. Then click on 'Status Notification'.

If you have just come off enabling 'Server Direct Print', You can click on 'Status Notification'.

Set the following settings

1. Enable Status Notification

2. Set url to: https://print.getittechnologies.io/epson/status/

3. Set interval to 20

4. Enable URL Encode

5. Take your MAC Address and remove the colons (38:1A:52:A3:D9:63 => 381A52A3D963)

5. Set the value as the 'Name' (381A52A3D963)

Click Apply & Restart on the top right to save the settings

Printer Management Panel Setup -

3 Steps To Configuring Your Printer Management Panel

Step 1. Add all of your printers.

At the top of your printer management screen, you will find a table which you will be able to populate your pre-configured printers.
To add a printer, click on the "Add a printer" link at the bottom right of the section.
A popup will appear where you will be able to add a printer name, description, and the Mac Address of the printer. (You will be able to find the MAC address of your printer in the "Home" section of your printer's website. See "Get Your Printer's IP address" above.)

Add Printer (Star)

Add Printer (Epson)

Step 2. Adding a printer queue.

Printer Queues are where we send your print jobs to be handled by your printer. Each printer can be assigned to many queues.

To create a printer queue, click on the "+ Add a queue" link at the bottom right of this section.
Next, assign a queue name, for example: "Orders for the Kitchen", an optional description, and which type of receipt this queue is meant to print.
"Receipt type" specifies whether you want to print a receipt containing only the items ordered for the kitchen (Kitchen) or a complete receipt suitable for the customer (Bill).
"Operation type" specifies whether you want these types of receipts to print on their own (Automatic) as soon as the order is placed, or if you would like to click the print on command via the print buttons when you open up an order on our business dashboard or the getitaccept app (Manual).
Once you have set this information, hit the "save" button.
Please assign a printer to your queue by using the dropdown on "Printer" section of the table. The printers you have added should be available in the dropdown.
Finally, please test your configuration by clicking the "Test Print" button in the "Actions" section of the table, this will print a test receipt on the printer assigned to the queue.

Step 3. Customize your receipts (Optional).

The receipt settings table contains information such as, business name, logo and a footer message which you can use to customize your receipts.

Click the "edit" button in the "Actions" section of the table shown below, to add/remove your customization options. If you do not require any customization, feel free to ignore this section.

The logo and footer message will only be used on receipts for inhouse ordering